PRIVACY POLICY

This Privacy Policy (“Policy”) describes how Vivo Wellness LLC, dba Vivo Hot Pilates & Yoga (“Vivo,” “we,” “us,” or “our”), collects, uses, discloses, and safeguards your personal information in connection with our website, booking platform, and services.

By accessing or using our services, you acknowledge that you have read and agree to this Policy.

1.       Information We Collect

We may collect the following categories of information:

1.1 Contact Information

When you create an account, book a class, or otherwise interact with us, we may collect:

·     Name

·     Email address

·     Phone number

·     Billing address

1.2 Payment Information

Payment information is collected in connection with purchases and memberships. Such information is processed and securely stored by third-party payment processors integrated with our booking platform (including, but not limited to, Arketa and its payment partners). Vivo does not store full credit card numbers or sensitive payment credentials on its own systems.

1.3 Account and Booking Information

We collect information related to your use of our services, including:

·     Class bookings and attendance

·     Membership details and billing history

·     Account preferences and activity

1.4 Communications

We may retain records of communications between you and Vivo, including emails and other correspondence.

1.5 Technical and Usage Data

We may automatically collect certain information when you use our website, including:

·     IP address

·     Device and browser information

·     Pages visited and interactions

1.6 Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and analyze usage. You may adjust your browser settings to disable cookies; however, certain features may be limited.

2.        How We Use Your Information

We may use your information for the following purposes:

·     To provide and manage our services

·     To process transactions and maintain records

·     To manage class bookings and memberships

·     To communicate with you regarding your account, bookings, or services

·     To send confirmations, reminders, and service-related updates

·     To send marketing communications, where permitted

·     To improve our services and customer experience

·     To comply with legal obligations

3.       Communications and Marketing

By providing your contact information, you consent to receive communications from Vivo, including:

·     Booking confirmations and reminders

·     Account and service-related notifications

·     Promotional and marketing communications, where applicable

You may opt out of marketing communications at any time by:

·     updating your account preferences, or

·     contacting us directly

Please note that transactional or service-related communications are necessary for the operation of our services and cannot be opted out of.

4.       Sharing of Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party providers who assist in operating our business, including:

·     Booking and scheduling platforms (e.g., Arketa)

·     Payment processors

·     Email and communication platforms

These providers are permitted to use your information only as necessary to perform services on our behalf.

4.2 Legal Compliance

We may disclose your information if required to do so by law, regulation, or legal process, or if necessary to protect our rights, property, or safety.

5.        Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6.        Data Retention

We retain personal information for as long as necessary to:

·     provide our services

·     comply with legal obligations

·     resolve disputes and enforce agreements

7.        Your Rights

Subject to applicable law, you may have the right to:

·     Access the personal information we hold about you

·     Request correction of inaccurate information

·     Request deletion of your information

·     Opt out of marketing communications

Requests may be submitted using the contact information below.

8.        Third-Party Services

Our services may include integrations with third-party platforms. Vivo is not responsible for the privacy practices of such third parties. We encourage you to review their policies separately.

9.        Children’s Privacy

Vivo’s services are not directed to individuals under the age of 18.However, minors may participate in classes with the consent of a parent or legal guardian. In such cases, personal information may be collected in connection with the minor’s account or participation, and such information is provided by or with the authorization of the parent or legal guardian. By permitting a minor to participate in Studio services, the parent or legal guardian represents and warrants that they have the authority to consent to the collection and use of the minor’s information in accordance with this Privacy Policy.

10.  Changes to This Policy

We reserve the right to modify or update this Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of our services constitutes acceptance of such changes.

11.  Contact Information

Vivo Wellness LLC

DBA Vivo Hot Pilates & Yoga

3036 Jericho Tpke

East Northport, New York

info@vivohotpilates.com